To install the Citrix Workspace App:
- Click Here to Download Citrix Workspace for Mac – If you have an older version of Mac OS, check this link for a compatible version for your OS: Citrix Workspace for older Mac OS Versions.
- Once downloaded, find the file. It is usually in the ‘Downloads’ folder.
- Double click the CitrixWorkspaceApp.dmg
- This will open up a window with a file called ‘Install Citrix Workspace’-Double Click it
- Click Continue on the window alerting you that ‘This package will run a program…”
- Click Continue on the next two windows
- Click Agree to accept the terms of the software license agreement
- Click Install (If you already have Citrix open the installer may ask to close it-Let it)
- Enter your user name and password in the next window (this should be an admin user) to continue with the install
- At the Add Account window, just click Continue, Close and you can move the installer to the trash
To Run the Citrix Workspace Session
- Visit Login2CLA.com and login to Citrix using your email address and password (ignore what it says about domain)
- At the ‘Welcome to Citrix Workspace Screen’ click ‘Detect Workspace’
- At the next window click ‘already installed’. Don’t worry if Citrix shows a box telling you that the Workspace app isn’t installed. It probably is installed, but even if not, the old Citrix Receiver app will continue to work. Also, ignore the message saying ‘You don’t have available apps’ – it doesn’t matter.
- Click on Desktops on the left and then ‘ProLaw Windows 7 Citrix Desktop’
If Citrix Shows a blank black or white screen do the following:
- Open a terminal window by clicking the LaunchPad with the Rocket icon and typing ‘terminal’ and then clicking the terminal icon.
- Copy the following and paste it into the terminal window and hit Enter:
defaults write com.citrix.receiver.nomas PreferMetalRendering -bool NO
If you’ve done everything right but Citrix Workspace still won’t run
- You can switch to using the Web Browser version. This has some limitations, most notably, not having access to printers. So this is to be used only a last resort until Central Tech or a Tech Team member can resolve the issue.
- To switch between the Workspace App and the Web Browser version, click the round icon with your last name initial in it. Click ‘Account Settings’ and then ‘Advanced’ and then choose your method.
- Contact Help Desk or your local Tech Team Member to resolve the issue of your Citrix Workspace app not working.